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Credibility and competitive differentiation

ISO 20000 is the international standard for IT service management (ITSM). Applicable to organisations that are involved in the management of their own IT systems and those that offer ITSM solutions to their customers, ISO 20000 provides a foundation upon which to build continually improving service management systems.
Implementing ISO 20000 solidifies your credibility and creates competitive differentiation by demonstrating to stakeholders that your IT services are reliable and capable of delivering a high quality of service. Certification to ISO 20000 also opens the door to global market access and can elevate your organisation when looking for new business opportunities.

Download our training course listing for 2024

Discover LRQA’s management systems training including classroom, eLearning, virtual and inhouse options. You’ll find courses for all levels, which are delivered by our team of expert trainers. Download the listing to see all the courses at a glance.

Download our training course listing for 2024
Training 2022

Our ISO 20000 services

LRQA is a leading global provider of ITSM system certification and can provide assessment to the ISO 20000 standard.

image94kd3.pngGap analysis

An optional service where one of our expert auditors will help you identify any critical, high-risk, or weak areas of your system prior to your formal ISO/IEC 20000 audit.


Certification to ISO 20000 is a two-stage process that considers the design and implementation of your IT system. Delivered through a blended approach of physical and virtual audits, our approach is flexible while still helping you meet key objectives.

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Integrated audit

If you have implemented multiple management systems, you could benefit from an integrated audit and surveillance programme which is more efficient and cost-effective.

Remote Audit

Remote audits provide you with a fast and flexible way to maintain your audit schedule. They help reduce carbon footprint associated with travel, as well as health and safety risks for people working on hazardous sites or hard to reach areas. Outcomes are consistent with onsite audits, so the integrity of your audit and accredited certification remains the same.

Remote Audit
Remote Audit

Why work with us?

As your assurance partner, we’ll be relentless in helping you thrive in the new era of risk.

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Global capability

Operating in over 55 countries, with more than 250 dedicated cybersecurity specialists and over 300 highly qualified information security auditors across the world, we can provide a local service with a globally consistent dedication to excellence.

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Flexible delivery

In most cases, our ISO/IEC 20000 certification services can be delivered on-site or remotely using safe and secure technology. If you opt for our remote delivery methods, you’ll receive the same high-quality service with several added benefits, including flexibility, fast delivery and access to global expertise.

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Alongside our cyber security experts at LRQA Nettitude, we have led the way in shaping our industry and continue to expand our services and expertise by collaborating with clients, acquiring businesses, and forming new partnerships.

Are you already certified to ISO/IEC 20000 and would like to transfer?

If you hold a valid accredited certificate of approval with another provider and you are considering making the move, transferring your ISO/IEC 20000 certification to LRQA is simple. We'll work with you to ensure your transfer is as smooth as possible.