Skip content
Offices with lights on

Certification and training for ISO 20000-1

Build credible and robust IT services

+971 4 526 4930

Request a quote

Credibility and competitive differentiation

ISO 20000 is the international standard for IT service management (ITSM). Applicable to organisations that are involved in the management of their own IT systems and those that offer ITSM solutions to their customers, ISO 20000 provides a foundation upon which to build continually improving service management systems.
Implementing ISO 20000 solidifies your credibility and creates competitive differentiation by demonstrating to stakeholders that your IT services are reliable and capable of delivering a high quality of service. Certification to ISO 20000 also opens the door to global market access and can elevate your organisation when looking for new business opportunities.

Our ISO 20000 services

LRQA is a leading global provider of ITSM system certification and can provide assessment to the ISO 20000 standard.

image94kd3.pngGap analysis

An optional service where one of our expert auditors will help you identify any critical, high-risk, or weak areas of your system prior to your formal ISO/IEC 20000 audit.


Certification to ISO 20000 is a two-stage process that considers the design and implementation of your IT system. Delivered through a blended approach of physical and virtual audits, our approach is flexible while still helping you meet key objectives.

intgerated services icon.png
Integrated audit

If you have implemented multiple management systems, you could benefit from an integrated audit and surveillance programme which is more efficient and cost-effective.

Why work with us?

As your assurance partner, we’ll be relentless in helping you thrive in the new era of risk.

local and global.png
Global capability

Operating in over 55 countries, with more than 250 dedicated cybersecurity specialists and over 300 highly qualified information security auditors across the world, we can provide a local service with a globally consistent dedication to excellence.

flexible delivery.png
Flexible delivery

In most cases, our ISO/IEC 20000 certification services can be delivered on-site or remotely using safe and secure technology. If you opt for our remote delivery methods, you’ll receive the same high-quality service with several added benefits, including flexibility, fast delivery and access to global expertise.

beyond compliance.pngTotal assurance 

Alongside our cyber security experts at LRQA Nettitude, we have led the way in shaping our industry and continue to expand our services and expertise by collaborating with clients, acquiring businesses, and forming new partnerships.

Are you already certified to ISO/IEC 20000 and would like to transfer?

If you hold a valid accredited certificate of approval with another provider and you are considering making the move, transferring your ISO/IEC 20000 certification to LRQA is simple. We'll work with you to ensure your transfer is as smooth as possible.