ISO/IEC 20000: The International Standard for Service Management

ISO 20000 Certification

Your organization's key operational processes will rely on IT, so changes within these processes require changes to the IT systems - affecting hardware, software, communications and support -  this is defined as IT service management. Gaining ISO 20000 certification with LRQA helps you to focus on delivering effective IT services to users.

The period for transitioning to ISO/IEC 2000-1 has been extended to 30 March 2022.

Benefits of ISO 20000 certification

Brand reputation and credibility

Implementing ISO 20000 and gaining certification with LRQA, enables your organization to demonstrate that your IT services are aligned to industry best practice. The standard is based on the work completed by the Office of Government Commerce (OGC) and the IT Infrastructure Library (ITIL). This provides your customers with confidence that your IT services are following a framework that is internationally accepted.

ISO 20000 certification can help improve your organization’s reputation and set you aside from the competition. By building credibility and trust in your ability to manage your IT services effectively, it can elevate your organization when looking for new business opportunities.

Satisfied customers

ISO 20000 will enable your organization to adopt a comprehensive approach that will ensure you have the necessary policies, procedures and processes in place to deliver effective IT services. By having efficient processes in place, it ultimately means you are providing a streamlined service to meet your customer needs.

ISO 20000 makes sure all employees are clear about who does what and when, ensuring your people and processes are under control and working towards the same goal. This not only makes sure your products and services are delivered to meet  customer expectations, it also enables you to manage and optimize costs.

Continual improvement

With ISO 20000 being management system based, implementing the standard requirements ensures your organization follows a process-based approach, which continually improves your management system and business at the same time.

The standard ensures your IT services are regularly monitored and reviewed, enabling your organization to respond to any organizational changes. This  supports the continual improvement of your IT service management system against critical goals and objectives.