Grievance mechanisms for global supply chains
Scalable, transparent and independent grievance mechanisms
Delivering a transparent, independent, and safe channel
Our global grievance mechanisms offer a transparent, independent, and safe channel for workers to report health, safety, social/labour, and environmental issues anytime, anywhere.
Scalable from single sites to entire sectors and geographies, our model aligns with international frameworks like UNGPs and CSDDD.
Individuals are supported in local language with familiar and accessible channels, staffed by trained operators who understand local contexts and are trusted by rightsholders.
We identify and address issues, providing actionable information and on the ground support.
Our data-driven approach enables real-time monitoring, tracking, and reporting of grievances to support risk assessment, strategy, and sustainability reporting needs.
Grievance mechanisms help cover ‘blind spots’ that audits, SAQs and other risk monitoring tools cannot reach in real time.
Grievance mechanisms for global supply chains approach
Digital case management
Our platform tracks, monitors and reports live grievance data down to site level.
Multi-channel support
By toll-free numbers, social media, instant messaging, webform, or apps.
Live operators
Who are trusted by workers, gather information and support with case handling and remediation.
Scalable global solutions
Accessible in over 15 languages across commodities and geographies.
Dedicated team of trainers
Who support building awareness and trust, as well as encouraging adoption.
Specialist support
To remediate complex high-risk issues including forced labour, child labour, migrant worker rights and discrimination.
Implementation: Grievance Mechanisms For Global Supply Chains guide
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Why partner with us?
LRQA supports businesses to implement grievance mechanisms for global supply chains. As a trusted expert with decades of experience, we offer a confidential and independent mechanism for workers to report and remediate issues, while gathering critical data to support proactive risk management and due diligence.
Our people
We have local language speaking experts who understand local contexts and who are trained in conducting field assessments in an ethical and inclusive way. With over 25 years of experience, identifying and remediating risk is on our DNA.
Proprietary tools
Our proprietary research and analytic tools are used daily around the world to identify risks, hear from workers directly, and are tailored to industry and geography.
Experience
Our evaluation is based on decades of experience not only assessing current states, but also designing and implementing long term programmes.
Expertise
We engage with civil society and other experts to develop appropriate methodologies, ensuring our due diligence tools address concerns in a sensitive and culturally appropriate manner. Providing pragmatic, resource-effective and scalable solutions.
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