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ISO 20000 certification for IT service management

Deliver IT service excellence.

ISO/IEC 20000-1, more commonly known as ISO 20000, is applicable to all organisations who are involved in the management, including outsourcing of their own IT systems, and organisations providing IT service management solutions to their customers.

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Your organisation's key operational processes will rely on IT, so changes within these processes require changes to the IT systems - affecting hardware, software, communications and support -  this is defined as IT service management. Gaining ISO 20000 certification with LRQA helps you to focus on delivering effective IT services to users.

Benefits of ISO 20000

Brand reputation and credibility

Implementing ISO 20000 and gaining certification with LRQA, enables your organisation to demonstrate that your IT services are aligned to industry best practice. The standard is based on the work completed by the Office of Government Commerce (OGC) and the IT Infrastructure Library (ITIL). This provides your customers with confidence that your IT services are following a framework that is internationally accepted.

ISO 20000 certification can help improve your organisation’s reputation and set you aside from the competition. By building credibility and trust in your ability to manage your IT services effectively, it can elevate your organisation when looking for new business opportunities.

Satisfied customers

ISO 20000 will enable your organisation to adopt a comprehensive approach that will ensure you have the necessary policies, procedures and processes in place to deliver effective IT services. By having efficient processes in place, it ultimately means you are providing a streamlined service to meet your customer needs.

ISO 20000 makes sure all employees are clear about who does what and when, ensuring your people and processes are under control and working towards the same goal. This not only makes sure your products and services are delivered to meet  customer expectations, it also enables you to manage and optimise costs.

Continual improvement

With ISO 20000 being management system based, implementing the standard requirements ensures your organisation follows a process-based approach, which continually improves your management system and business at the same time.

The standard ensures your IT services are regularly monitored and reviewed, enabling your organisation to respond to any organisational changes. This  supports the continual improvement of your IT service management system against critical goals and objectives.

Need help with ISO 20000?

With more than 30 years’ experience certifying organisations in the telecommunications, government, finance, IT and legal sectors, LRQA has a proven track record in IT service management and ISO 20000 certification. We can provide assessment services, including ISO 20000 training, ISO 20000 gap analysis and ISO 20000 certification.

Why work with us?

Accredited certification

LRQA became the first certification body to achieve accreditation from UKAS (United Kingdom Accreditation Service) in 1985, providing you with reassurance and confidence that we have the expertise and extensive experience to carry out your ISO 20000 assessment.

Technical expertise

Our assessors are technically qualified professionals with sector-specific IT experience who will provide a thorough and honest assessment of the implementation and effectiveness of your ISO 20000 management system.

At LRQA, we make sure your assessor has the knowledge and skills match your business needs, enabling an effective and robust audit of your system.

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