You need this course if...
- You are a responsible person to manage customer relationship and want to impress the customer to enhance customer satisfaction
- You need some fresh idea to monitor customer satisfaction
- You regular have complaints from the customers and don’t have a robust process to manage the complaints
- You are doing online business and want to measure customer satisfaction
You will learn...
- Guideline standards related to customer satisfaction
- code of conduct creation
- customer complaint handling
- dispute resolution
- How to monitor and measure customer satisfaction
- Customer satisfaction process for online business
Training from LRQA
With LRQA, you can access a wide range of courses to help you further your career and bring improvements to the management systems in your organisation. With many learning styles to choose from, our training courses can help you develop and reach your next level. Find out more about Training Courses from LRQA.
Your future development
- ISO 9001:2015 Implication for Quality Professionals
- QMS Requirements Interpretation for Effective Internal Audit
- Internal QMS Auditor
If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.