Brand assurance specialists such as LRQA are leading the way in upholding standards, guidelines and best practice that can stand up to stakeholder scrutiny and help future-proof businesses against evolving regulation.
Proving good intentions
Customers, employees and investors are increasingly putting ESG issues front and centre when making decisions about the companies they engage with. Rising shareholder and consumer activism, as well as new forms of regulation, mean that it is no longer enough to simply state ambitions or good intentions.
The challenge is to prove to stakeholders that policies and initiatives are translating into meaningful action and impact throughout the company’s business plan and its supply chain. Brands that can achieve this have an opportunity to establish long-term loyalty, advocacy and even competitive advantage.
The currency at stake is trust, arguably the most important asset of any business or brand. To establish trust, third party corroboration is key. Building credibility through independent assurance can help demonstrate an organisation’s commitment to openly tracking progress against its goals and values. Standards set by bodies such as ISO have long been established as marks of trust and integrity. In the world of sustainability, verification and assurance standards such as WBCSD/WRI GHG Protocol, ISO 14064, SASB, SMETA and TCFD are widely recognised by investors and stakeholders and support the comparability and transparency of reported ESG data.
The problem with assuring a broader ESG strategy is that the material topics for each industry can be so varied that there are no globally recognised standards for many of the requirements for all industries. In fact, there is still much international debate on the definition of the word ‘sustainable’, which ‘environmental’ measures should be tracked, and what exactly ‘social’ responsibility should cover. So how can businesses evaluate their performance against robust benchmarks?
The fastest progress being made is in the area of carbon tracking, with concerted efforts to establish agreement on measurement and science-based targets concentrated around UN climate change meetings and being driven by organisations such as CDP – a global non-profit that runs the world’s environmental disclosure system for companies, cities, states and regions.
At COP26 in Scotland, the International Sustainability Standards Board (ISSB) was launched as an independent, private-sector body that develops and approves IFRS Sustainability Disclosure Standards. This will undoubtably help to increase transparency when it comes to accounting, but it has been recognised by many observers, such as Jason Saul, Executive Director of the Center for Impact Sciences at The University of Chicago, that much of the focus on ESG performance to date has been on those outcomes that are most easily measured and quantified by the world of finance.
For both social and environmental impact, there are many more activities and measures that go beyond the balance book, including health and safety, wellbeing and responsible sourcing. This is not just a question of compliance; many companies undertake prosocial policies and behaviours that positively impact lives and the environment. It is these actions which do the most to establish brand purpose, driving competitive advantage and business growth. However, such social impacts are often not widely measured in ESG data, leaving the ‘S’ overlooked.
All businesses are at different stages on their journey and there is not a one-size-fits-all solution that can be applied. In the absence of global consistency, businesses can seek to establish assurance in partnership with an experienced external provider.
Standards can be developed to reflect an organisation’s declared values and position in its journey toward sustainability, with progress audited against baselines that are set in line with its policies. The process of operating to, and being independently audited against, these measures enables better monitoring, understanding and management of performance. This ensures that efforts are made in the right areas of the business that will have the greatest positive impact.
Standards and independent assurance are not only a valuable currency for external stakeholders. They allow businesses to maintain visibility of their own suppliers and sub-contractors further down the chain. This provides an opportunity to prove wider positive impact and leadership beyond the immediate responsibility of an organisation, while building stronger relationships with suppliers and establishing more agile methods of achieving quality and control.
Future-proofing for regulation
Businesses that can establish robust ESG auditing will be well placed to anticipate new regulation, without being shaped reactively by it. A good example of this is the EU’s proposed directive for mandatory human rights and environmental due diligence across global value chains. The proposed directive could result in costly penalties for businesses and directors for non-compliance and include a civil liability regime to allow victims to sue companies for harm resulting from the company’s failure to comply with diligence obligations.
There is more reputational value in moving ahead of such initiatives, while still in their early stages, by demonstrating positive behaviour before others follow suit in compliance. Designing and adapting assurance programmes based on expert knowledge of variations in international policy will protect these investments made in reputation once regulators and competitors catch up.
Don’t get left behind
To gain first mover advantage, businesses that want to achieve the greatest return on their ESG investments need to establish robust methods of measurement and assurance now. The alternative is to remain reactive, forced by regulators to move later, risking reputational damage and playing catch-up to remain competitive in an increasingly ESG-focused world.