Public Courses
Confirmed Bookings
Bookings must be confirmed in writing to LRQA Training. Once we have received your booking confirmation a legally binding contract is formed and these terms and conditions shall apply.
LRQA confirm events via e-mail notifications approximately 4 weeks prior to the start date. LRQA is not liable for any costs incurred, including but not limited to; travel or accommodation booked independently should LRQA cancel a course.
eLearning Terms
Enrolment Keys will be available for activation on receipt of payment or valid Purchase Order. Enrolment Keys must then be activated within One year of purchase date. Once an Enrolment Key has been activated, eLearning Course cannot be transferred or cancelled.
Nothing that you see or read in the eLearning course may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.
All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.
When completing courses, you agree that you will give truthful answers to any questions or tests and that you will conduct yourself honestly and, without limitation, will not have another person complete the training for you.
Overseas Bookings
Bookings received from companies outside UK must be paid by credit card.
Fees and Payment
Course Fees
All course fees are payable upon confirmation of booking and an invoice will be sent to you (UK clients only). Invoices are payable within 30 ordinary calendar days of the invoice date. Overseas bookings must be paid by credit card as per above. VAT is chargeable at the standard rate.
All fees are current at the time of going to print. However, we reserve the right to change them.
Booking Amendments
Delegate Substitutions
Substitutions can be made at any time without incurring a penalty. Changes to any booking need to be made in writing.
Cancelling Bookings
If you cancel a Training Course: - all cancellations must be made no later than 35 ordinary calendar days before the start of the relevant Training Course. We will only accept cancellations that are made in writing. If a delegate fails to attend a training course, or a cancellation is sought within the 35 ordinary calendar days prior to the start of such course, full payment will be required.
Cancellation/Amendment of Courses
LRQA Training reserves the right to change the course content and/or trainer, at any time.
LRQA Training reserves the right to alter or cancel published dates and change venues without liability. However, in these circumstances, delegates will be offered an alternative date or a full refund.
System Terms
Registration
User Identification and Password: You must ensure that:
- You only access and use the System with the user identification and/or password specifically issued to you;
- You do not share your user identification and password with, or otherwise allow them to be used by, any other person;
- You keep your user identification and password confidential and secure; and
- You notify both your supervisor or manager and advise us of any breach of confidentiality or security in relation to your user identification or password immediately upon becoming aware of it.
Rights of use and applicable restrictions:
You may access and use the System solely for undertaking training courses that you are authorised by LRQA to undertake; and
You must:
- access and use the System in accordance with any relevant documentation made available to you by iLearning PLUS or through the System.
- not use the System:
- as a means of producing and/or distributing Undesirable Material either internally or externally, or otherwise in any way that is defamatory, obscene, misleading, deceptive or illegal; (ii) to engage in any activity which breaches any law, or in a manner which interferes with the rights of any third party.
Availability
You acknowledge that, from time to time, iLearning PLUS and/or the Suppliers may conduct routine and other maintenance of the System, and that during the conduct of such maintenance you will not be able to access the System, or use some or all of its functionality.
Links to Third Party Sites
The System may contain links to other Internet websites, over which neither LRQA, Seertech Solutions nor any Supplier (not operating the particular website) has editorial control. These will be referred to as "Third Party Web Sites". You agree that your use of, or reliance upon, information, data or advice appearing in such Third Party Web Sites, will be entirely at your own risk, and that neither LRQA, Seertech Solutions nor such Suppliers will be liable or responsible for any loss, damage, liability, cost or expense arising from such use or reliance.
Cookies
The System uses "cookies" for various administrative purposes, including enrolment/course identification, tracking and scoring.
A "cookie" is a small text file placed on your computer by the System. A cookie can later be retrieved by the System. Cookies are frequently used on Web Sites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. However, in order to make full use of the System, it is required that you accept cookies
No Representations or Warranties
You agree that neither LRQA, Seertech Solutions nor any Supplier makes any representations or warranties to you (or anyone else) about the quality, accuracy or fitness for purpose of any information you receive in relation to the System (including the content and courses accessible as part of the System). All terms, conditions, warranties, undertakings, inducements or representations, whether express, implied, statutory or otherwise, in relation to the System, are excluded to the extent allowed by law. In particular, but without limiting the foregoing, neither LRQA, Seertech Solutions nor any Supplier warrants that the System (including the content and courses accessible as part of the System):
- Will be complete or free from viruses or errors, or that access to it will be uninterrupted.
- Will meet any particular requirement you may have; or
- Will be fit for any particular purpose or will be of merchantable quality.
You should only rely on course material for the purpose and in the context in which it is provided and taking into account any instructions from authorised personnel of LRQA. If any information is provided in a course which conflicts with your understanding of LRQA's policies or procedures, you should report this fact and seek out an appropriately authorised person from LRQA to inform you of the correct situation. You acknowledge that courses are likely to be provided by third parties and may not be perfectly tailored to LRQA's requirements.
You acknowledge that the content of the System does not constitute the provision of legal advice by LRQA, Seertech Solutions or any Supplier. You should not rely on the content of the System as a substitute for the procurement of appropriate legal advice. Neither LRQA, Seertech Solutions nor any Supplier will be liable for any loss, damage, cost or expense incurred or sustained by you as a result of your reliance upon such content.
Other Terms
LRQA Training’s liability to you in contract, tort (including negligence), strict liability, indemnity or otherwise arising from or in connection with the training shall be limited to the fees charged by LRQA Training.
LRQA Training shall be relieved from all liability if and to the extent that it becomes unable to carry out all or any of its obligations as a result of any event or matter beyond its reasonable control which was not reasonably to be foreseen as likely to occur.
Data Protection
The term “Personal Data” means any data or information pertaining to a specific individual. You acknowledge, and by virtue of entering into this agreement agree, that LRQA will process any personal data you provide to us, or is generated throughout the course, including your assessment results, in accordance with appropriate Data Protection and Privacy laws
LRQA confirms that any personal data obtained from you will be processed for the provision of course administration, such as setting up your delegate account, communication with you, distribution of materials and assessment of training performance and overall course trend analyses. LRQA will hold any data securely using technical and operational measures as appropriate to the sensitivity of the personal data and only shared with other selected third parties as required by law or contractual obligation such as CQI IRCA or other relevant course accreditors.
LRQA may use the personal data provided, following your additional separate consent, for electronic direct marketing activities of related services and product offerings. If you provide your consent LRQA will add the data to our selected third party hosted client marketing database such as Pardot.
LRQA may share personal data internally with associated and subsidiary companies of the LRQA group. Where data is transferred across borders, all reasonable measures will be taken to ensure commensurate levels of security and compliance.
If you require access to the data, wish to have data corrected or you wish to request deletion of data please contact our Data Protection Officer in writing.