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If you're thinking about implementing a quality management system (QMS) and want to find out more, this three-days training course will provide you with an understanding of the basic principles and key requirements of the ISO 9001:2015 standard. It explains how these relate to each other so you can meet organisational objectives and improve business performance.

Who should attend?

Anyone new to quality management systems and ISO 9001:2015 tasked with implementing and/or managing an organisation's QMS.

What will you learn?

  • Purpose of management systems standards and the scope of ISO 9001.
  • The common structure for management systems standards and the content of ISO 9001.
  • Quality management principles and how these relate to the content of ISO 9001.
  • Requirements from ISO 9001 and explain how these requirements could be met.
  • How to apply ISO 9001 requirements to operational processes and explain their interrelationship.
  • The role management systems and internal audits play in helping business manage their risks.
  • Roles and responsibilities of an Internal QMS Auditor.
  • How to plan your audits by developing effective checklists.
  • How to carry out your audits using LRQA’s 6 Stage Approach.
  • Gather objective evidence through observation, interviewing and sampling of documents.
  • Evaluate audit findings and determine conformity, nonconformity and effectiveness.
  • Report findings accurately.
  • what corrective action is and who is responsible for taking action.
  • How to follow up and verify the effectiveness of corrective action taken.

What do you need to prepare?

Prior knowledge of:

Management systems  

  • PDCA cycle.
  • The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continual improvement.

Quality management

  • Fundamental concepts and the 7 quality management principles.
  • Relationship between quality management and customer satisfaction.

Your future development

  • QMS Auditor/Lead Auditor.
  • Tutored Audits (coached live audit at your company).
  • See our Business Improvement courses.

Training from LRQA

With LRQA, you can access a wide range of courses to help you further your career and bring improvements to the management systems in your organisation. With many learning styles to choose from, our training courses can help you develop and reach your next level.  Find out more about Training Courses from LRQA. 

Certification with Exemplar Global

You can now add Exemplar Global Certification to LRQA training courses. 

What are the advantages of adding the Exemplar Global Certification to this course?

With the additional Exemplar Global Course Certification, you will get access to:

  • The Exemplar Global Work Style Behavioural Assessment
  • One-Year Graduate Certification
  • Use of Exemplar Global’s brands and logo to promote your certification
  • Access to Exemplar Global Webinars and Online events
  • Access to Exemplar Global online resources, including Auditor OnLine and regular Job Board notifications
  • Access to the social community of graduates
  • An innovative, continual learning environment for learners and graduates
  • Ongoing support for an entrepreneurial career track for graduates and learners

How to add Exemplar Global Certification to your training course?

If you are interested in booking, please contact our team directly.


Exemplar Global


If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.