Quality: A question of trust
Trust is the focus of this year’s World Quality Day, which takes place on Thursday 8 November 2018. It is an opportunity to recognise the role that everyone in an organisation plays in building and maintaining trust with stakeholders.
World Quality Day 2018 #WQD18
Recent quality scandals show how quickly reputations can be damaged and trust lost – and once lost, trust can be hard to recover. Quality Management professionals have an important role in building trust and confidence in an organisation’s capabilities and integrity. Much of the role proactively protects the reputation of the organisation, whether that’s in understanding customer needs and expectations, taking a process approach to risk management, or in identifying how to improve performance.
Here some of our customers share what their QMS means to them. Join the conversation by sending us a picture on LinkedIn or Twitter of you and your team with your QMS certificate and let us know how your QMS has helped your organisation to build trust. Use the hashtags #WQD18 #AdvocatingTrust #LR.
One of LRQA's values is to share our expertise, so we asked some of our assessors to share their views on how the quality management profession help to build trust.
World Quality Day is an opportunity to celebrate the achievements of your team and organisation. We know how much effort goes into managing a Quality Management System and preparing for an assessment visit and we love to see the pride our customers take in their certificates. Here's a selection of tweets from customers celebrating their achievements...
Discover more about LRQA's quality management assurance and training services
Your quality management system is a powerful tool to reduce risk and improve your performance. By understanding what really matters to your organisation and stakeholders, we help you improve your management system and your business at the same time.
