ISO 20000 Internal Auditor.

You want an understanding of ISO 20000 and how to conduct internal Information Technology Service Management System (ITSMS) audits

• The business benefits of implementing an ITSMS and the background to ISO 20000
• The contribution internal ITSMS audits can make to the effectiveness of your management system
• The roles and responsibilities of an internal ITSMS auditor
• How to plan your audits by developing effective checklists
• The purpose, intent and key requirements of ISO 20000
• How to verify that current practice in your organisation conforms with defined requirements
• That auditing for conformity can improve the stability and robustness of management systems
• To gather audit evidence through observation, interviewing and sampling of documents
• To report audit findings accurately
• What corrective action is and who is responsible for taking action
  - How to follow up and verify the effectiveness of corrective action taken

To have successfully completed the ISO 20000 Appreciation and Interpretation course

With LRQA, you can learn in the way that works for you. We offer courses in a range of styles, from in-house to virtual classroom. Find out more about Training Courses from LRQA. 

• Audit Report Writing
• See our Business Improvement courses

Two days

This course can be delivered as an in-company event.