Who should attend?
You want an understanding of ISO 20000 and how to conduct internal Information Technology Service Management System (ITSMS) audits
What will you learn?
- The business benefits of implementing an ITSMS and the background to ISO 20000
- The contribution internal ITSMS audits can make to the effectiveness of your management system
- The roles and responsibilities of an internal ITSMS auditor
- How to plan your audits by developing effective checklists
- The purpose, intent and key requirements of ISO 20000
- How to verify that current practice in your organisation conforms with defined requirements
- That auditing for conformity can improve the stability and robustness of management systems
- To gather audit evidence through observation, interviewing and sampling of documents
- To report audit findings accurately
- What corrective action is and who is responsible for taking action
- How to follow up and verify the effectiveness of corrective action taken
What do you need to prepare?
To have successfully completed the ISO 20000 Appreciation and Interpretation course
Training from LRQA
With LRQA, you can access a wide range of courses to help you further your career and bring improvements to the management systems in your organisation. With many learning styles to choose from, our training courses can help you develop and reach your next level. Find out more about Training Courses from LRQA.
Your future development
- Audit Report Writing
- See our Business Improvement courses
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