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ISO 20000 Internal Auditor.

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You need this course if...

You want an understanding of ISO 20000 and how to conduct internal Information Technology Service Management System (ITSMS) audits

You will learn...

  • The business benefits of implementing an ITSMS and the background to ISO 20000
  • The contribution internal ITSMS audits can make to the effectiveness of your management system
  • The roles and responsibilities of an internal ITSMS auditor
  • How to plan your audits by developing effective checklists
  • The purpose, intent and key requirements of ISO 20000
  • How to verify that current practice in your organisation conforms with defined requirements
  • That auditing for conformity can improve the stability and robustness of management systems
  • To gather audit evidence through observation, interviewing and sampling of documents
  • To report audit findings accurately
  • What corrective action is and who is responsible for taking action
    - How to follow up and verify the effectiveness of corrective action taken

You will need

To have successfully completed the ISO 20000 Appreciation and Interpretation course

Training from LRQA

With LRQA, you can access a wide range of courses to help you further your career and bring improvements to the management systems in your organisation. With many learning styles to choose from, our training courses can help you develop and reach your next level.  Find out more about Training Courses from LRQA. 

Your future development

  • Audit Report Writing
  • See our Business Improvement courses

Course length

Two days


This course can be delivered as an in-company event.

Register interest

Course Type

  • Public
  • In-house
  • Virtual

There are no dates available for this course at the moment. Get in touch with our team to request booking on the next date.

Contact us about training courses