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ISO 20000 Awareness.

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You need this course if...

  • You want an understanding of ISO 20000 and Information Technology Service Management Systems (ITSMS)
  • You are a manager responsible for integrating IT service management activities into your management systems

You will learn...

  • The background to the development of ISO 20000
  • The value of an effective ITSMS and its contribution to your business
  • The purpose and intent of ISO 20000 and its relationship to other standards
  • How to plan the development of an ITSMS

You will need

No previous experience or training in ISO 20000

Your future development

  • ISO 20000 Internal Auditor
  • See our Business Improvement courses

Course length

One day


This course can be delivered as an in-company event.

There are no dates available for this course at the moment. Get in touch with our team to request booking on the next date.

Contact us about training courses