You need this course if...
- You want an understanding of ISO 20000 and Information Technology Service Management Systems (ITSMS)
- You are a manager responsible for integrating IT service management activities into your management systems
You will learn...
- The background to the development of ISO 20000
- The value of an effective ITSMS and its contribution to your business
- The purpose and intent of ISO 20000 and its relationship to other standards
- How to plan the development of an ITSMS
You will need...
- No previous experience or training in ISO 20000
Training from LRQA
With LRQA, you can learn in the way that works for you. We offer courses in a range of styles, from in-house to virtual classroom. Find out more about Ascend Training Courses from LRQA.
Your future development...
- ISO 20000 Internal Auditor
- See our Business Improvement courses
This course can be delivered as an in-company event.
If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.