You need this course if...
You want an understanding of ISO 10002 and related standards, and complaints handling management systems (CHMS)
Course Objectives & Outlines
- The purpose of management systems standards and the scope of ISO 10002
- The common structure for management systems standards and the content of ISO 10002
- The approaches that underpin 10002 including:
- The complaints handling process approach
- Interlink between the ISO 9001 and ISO 10002
- Risks associated with handling customer complaints, and the importance of having an effective system to manage such risks
- The complaints handling management principles and how these relate to the content of ISO 10002
- The requirements from ISO 10002 and explain how these requirements could be met
- How to apply ISO 10002 requirements. The interaction with CRM, operational processes and explain their interrelationship
You will need …
No previous training
Course length
1 day – from 9.00 till 16.00
Maximum Number of delegates
15 Delegates
In-house
If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.
Customised
Work with our training experts to develop a training course or programme specific to your exact requirements.