ISO 10002:2018 Internal Auditor course

You want to get an overview of how to manage complaints and how to effectively handle customer complaints based on an internationally recognised standard.

By the end of this course, delegates will learn:

• Understad the basic terms and definitions that are related to the complaints handling management systems
• The principles for buliding succesful complaints handling management system
• The structure of the ISO 10002:2018
• the basic elements of the ISO 10002:2018 Standard
• the roles and responsibilities of an Internal CHMS Auditor
• how to plan your audits by developing effective checklists
• how to verify that current practice in your organisation conforms with defined requirements
• to gather objective evidence through observation, interviewing and sampling of documentation and how to report findings accurately
• what corrective action is and who is responsible for taking action
• how to follow up and verify the effectiveness of corrective action taken

2 days – from 9.00 till 15.30

15 Delegates