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ISO 10002 training course

ISO 10002:2018 Internal Auditor course

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You need this course if

You want to get an overview of how to manage complaints and how to effectively handle customer complaints based on an internationally recognised standard.

Course Objectives & Outlines

By the end of this course, delegates will learn:

  • Understad the basic terms and definitions that are related to the complaints handling management systems
  • The principles for buliding succesful complaints handling management system
  • The structure of the ISO 10002:2018
  • the basic elements of the ISO 10002:2018 Standard
  • the roles and responsibilities of an Internal CHMS Auditor
  • how to plan your audits by developing effective checklists
  • how to verify that current practice in your organisation conforms with defined requirements
  • to gather objective evidence through observation, interviewing and sampling of documentation and how to report findings accurately
  • what corrective action is and who is responsible for taking action
  • how to follow up and verify the effectiveness of corrective action taken

Course duration

2 days – from 9.00 till 15.30

Maximum Number of delegates

15 Delegates

Method of Delivery/ Pricing/Tutors

Method of Delivery



Ali Madi

Vinod Recharia

Muhannad Al Kayed

Pravin Bokilwar

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If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.

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