Hospitality
Protecting compliance, safety and sustainability in Hospitality
Helping world leading hospitality and retail brands protect their business now and into the future
As a global leader in assurance and compliance, LRQA brings extensive expertise in assessment, inspection and advisory services to address the hospitality sector’s most pressing challenges. Operating in over 150 countries, with a highly experienced team, we partner with leading hospitality brands worldwide, from independent venues to multinational hotel chains, to help create safer, more sustainable operations.
Our dedicated team offers essential compliance and risk management services across a variety of hospitality settings, from quick-service eateries to large hotel chains. By prioritising safety, regulatory compliance and sustainable practices, we help businesses meet operational requirements and guest expectations alike.
Our services for the Hospitality industry
Food safety and Health Audits
Our comprehensive food safety and health audits align with industry best practices and compliance standards. These audits include team training and guidance for corrective action, promoting a culture of safety and accountability throughout your organisation.
Fire Risk and Emergency Preparedness
With qualified fire risk assessors, we conduct thorough assessments to ensure your property meets all regulatory standards. Our prioritised recommendations, tracked electronically, help you manage and reduce fire risks effectively.
Health and Safety Management
Our team provides comprehensive health and safety solutions to ensure the wellbeing of guests and staff. This includes implementing electrical, gas and equipment safety protocols, ensuring the safety of pool, spa and wellness facilities, and addressing fire safety and occupational health measures.
Policy Development and Training
Our consulting team supports clients in creating effective policies and training programmes while conducting safety investigations. Our expertise includes developing food safety policies and HACCP plans, delivering fire safety training and procedures, and addressing health and allergen management requirements.
Incident and Complaint Investigations
Our investigation services provide critical support in addressing foodborne illness and quality complaints, managing accident and injury reporting, and conducting root-cause analysis and trend reporting to facilitate proactive safety management.
Water Management Solutions
Designed for the hospitality industry, our water management services enhance sustainability, optimise resource usage and reduce operational costs. This includes water quality assessment and monitoring and implementing sustainable solutions such as greywater recycling and rainwater harvesting.
Speak to our Hospitality specialists
To find out more about our solutions and how we’re helping hospitality brands across the globe.
Get in touch today.
Why work with us?
Global capability
We’re everywhere you are. With a network of highly qualified experts worldwide, we provide local services with a globally consistent dedication to best practice and excellence. Our people are technical experts with in-depth knowledge of the Hospitality sector. Wherever you operate, we will be able to support you.
Flexible delivery
In many cases, our solutions can be delivered on-site or remotely using safe and secure technology. If you opt for our remote delivery methods, you’ll receive the same high-quality service with several added benefits, including flexibility, fast delivery and access to global expertise.
Total Assurance
We've led the way in shaping our industry. Our people are industry specialists, matched with your business needs to ensure we add value and provide a best in class service that helps protect and grow your business today and into the future.
Frequently Asked Questions
Who are our clients?
We deliver Food, Health, and Fire Safety services to many of the world’s leading hospitality brands. Our clients include pubs, restaurants, fast-food chains, dark kitchens, hotels, and late-night entertainment venues, as well as retail outlets such as luxury goods stores, supermarkets, convenience stores, garden centres, and more.
What services do we provide?
Our range of services is comprehensive, with our experts collaborating closely with you to deliver tailored solutions for your business. Some of our most commonly provided services include:
- Food, Health and Fire Safety auditing and inspection
- Policies and Procedures and Due Diligence for Food, Health and Safety and Fire Safety
- Electronic compliance for Daily, Weekly, Monthly and periodic checks on our online portal
- Fire Risk Assessments
- Consulting services for Food, Health and Fire safety projects and emergencies
- Accident and Incident logging and Investigations
- Customer Complaint handling services for Alleged Food Poisoning, Foreign Objects, Quality and Allergic Reaction complaints
- 24/7 Duty Consultancy Support Service
- Training and Coaching
CASE STUDIES
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McDonald's and LRQA - turning food safety risk into...
Case Study Page
For over 25 years, McDonald’s has partnered with LRQA, beginning with supplier audits and evolving into a comprehensive,...
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AIC – Agricultural Industries Confederation
Case Study Page
The Agricultural Industries Confederation (AIC) was formed in 2003 and is the UK’s leading trade association for the agri-supply...
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Arla now has real-time insight into their dairy farm's...
Case Study Page
Learn how Arla's milk supply chain was optimized by LRQA's specialized bespoke technology by reading this case study....
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Helping NGO, Terre de Hommes, help children globally....
Case Study Page
Helping Terre de Hommes help children globally. Certification to ISO 9001:2015 redesigns the NGO’s operating structure. Read more...
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ACP Europe: Defining a food safety culture. ...
Case Study Page
Beyond conventional industry standards with FSSC 22000 food safety certification
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Latest news, insights and upcoming events
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Food safety oversight should follow risk
Article
In part three of the food safety risk insights series, we explore how food safety oversight can better...
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The food industry has more risk data than ever,...
Article
Part two of our food safety risk insights series explores a growing challenge for the sector: food businesses...
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Food safety risk is changing faster than many systems...
Article
Part one of our new food safety risk insights series, this article examines how global events in recent...
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The importance of the right risk management partner
Article
Risk has become a sharper instrument in today’s operating environment, increasingly visible, connected and unforgiving of complacency.
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Food for thought at COP30: Safe food is secure...
Article
Food security has long featured at the edges of climate conversation, but COP30 brings it into sharper and...
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FSSC 22000 Version 7 is here: What happens next?...
News
FSSC 22000 Version 7 has arrived, bringing targeted updates that strengthen food safety management systems while aligning with...
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Coming soon: FSSC 22000 version 7
News
The Foundation FSSC has announced that FSSC 22000 version 7 is scheduled for publication in May 2026, marking...
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ISO 22002-X:2025 and what it means for food safety...
News
In July 2025, the International Organization for Standardization published a revised set of standards known as the ISO...
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ISO 14001 enters its final stage
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What does the FDIS mean for organisations? This article explains where the FDIS sits in the ISO process,...
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