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Drive performance using a process approach

Manage processes to optimise performance in ISO 9001.

ISO 9001 requires organisations to take a process approach, providing a 360-degree view of their operations.

Processes are key to any system because they illustrate how important factors and actions relate to each other, and how the right combinations and sequences produce results. Managing processes through the PDCA (Plan-Do-Check- Act) cycle allows organisations to better structure themselves, allocate resources and optimise procedures and activities.

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