Business Improvement training courses

Effective customer complaint handling is one of the most important aspects of fulfilling customer demand and providing excellent customer service.

Learn how and where risk-based thinking fits into the audit cycle and develop a risk-based thinking approach, adding value to your audit process with this one day course.

LRQA India offers a 2-day course which covers the requirements of ISO 9001:2015, and will help you develop the skills & knowledge required to carry out internal audits.

Learn how to audit against ISO 27001 with this three day course, emphasising the importance of information security and how to interpret essential definitions.

Learn how to conduct internal audits, develop checklists and gather objective evidence to evaluate findings and determine conformity and effectiveness against ISO 45001.

Learn the purpose of ISO 22000 and be able to explain the principles, processes and techniques used for the assessment and management of food safety hazards

Learn about the potential impact of ISO 45001:2018 on your existing occupational health and safety management system.

This course is designed for professionals involved with an EMS who want an appreciation of the structure and requirements of the ISO 14001 standard.

This course is designed for professionals involved with quality management systems who want an appreciation of the structure and requirements of the ISO 9001 standard.