Developing a Quality Strategy.

You are a manager involved in the development and delivery of a Quality Strategy which drives leading-edge performance in a global economy

• Identified the strengths and weaknesses of your business in relation to its competitive environment on a broad range of key areas such as market growth and process capability
• Reviewed the European Excellence Model and measured your organisation’s own performance against the relevant benchmarks
• Evaluated your overall Mission and Values and key strategic goals
• Identified the Critical Success Factors which will enable your business to drive towards its key strategic goals
• Evaluated the real culture of the business in relation to its intended values and identified discrepancies and contradictions
• Identified the key change areas for you business and a plan to progress the most important of these
• Agreed a way to measure and manage the change process within your own organisation

Two days

This course can be delivered as an in-company event.