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You need this course if...

You are a manager involved in the development and delivery of a Quality Strategy which drives leading-edge performance in a global economy

You will learn...

  • Identified the strengths and weaknesses of your business in relation to its competitive environment on a broad range of key areas such as market growth and process capability
  • Reviewed the European Excellence Model and measured your organisation’s own performance against the relevant benchmarks
  • Evaluated your overall Mission and Values and key strategic goals
  • Identified the Critical Success Factors which will enable your business to drive towards its key strategic goals
  • Evaluated the real culture of the business in relation to its intended values and identified discrepancies and contradictions
  • Identified the key change areas for you business and a plan to progress the most important of these
  • Agreed a way to measure and manage the change process within your own organisation

Course length

Two days


This course can be delivered as an in-company event.