Introduction and Internal Auditor

Anyone new to quality management systems and ISO 9001:2015 tasked with implementing and/or managing an organisation's QMS.

• Purpose of management systems standards and the scope of ISO 9001.
• The common structure for management systems standards and the content of ISO 9001.
• Quality management principles and how these relate to the content of ISO 9001.
• Requirements from ISO 9001 and explain how these requirements could be met.
• How to apply ISO 9001 requirements to operational processes and explain their interrelationship.
• The role management systems and internal audits play in helping business manage their risks.
• Roles and responsibilities of an Internal QMS Auditor.
• How to plan your audits by developing effective checklists.
• How to carry out your audits using LRQA’s 6 Stage Approach.
• Gather objective evidence through observation, interviewing and sampling of documents.
• Evaluate audit findings and determine conformity, nonconformity and effectiveness.
• Report findings accurately.
• what corrective action is and who is responsible for taking action.
• How to follow up and verify the effectiveness of corrective action taken.

Prior knowledge of:

Management systems  

• PDCA cycle.
• The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continual improvement.

Quality management

• Fundamental concepts and the 7 quality management principles.
• Relationship between quality management and customer satisfaction.

• QMS Auditor/Lead Auditor.
• Tutored Audits (coached live audit at your company).
• See our Business Improvement courses.