TOMAL®
TOMAL identifies certification as a key business strategy during major economic changes.
With customers all over the world, TOMAL® recognised at an early stage that quality management system (QMS) certification by a globally recognised body was key to the successful recruitment of new customers.
LRQA's Business Assurance approach to TOMAL®'s QMS has delivered tangible benefits to the company; comparative analysis of areas that deliver added value has revealed those targets for improvement that will have the greatest effect on the business.
The TOMAL® brand is built upon on many years of experience in delivering high quality solutions to customers' solids metering needs. It was therefore logical for TOMAL® to partner with a certification body such as LRQA that would reinforce the trust and reliability that customers associate with the TOMAL® brand.
As a result of achieveing ISO 9001 quality management system certification, TOMAL® has been able to:
respond to customer needs faster and more efficiently
secure new business, particularly with those sectors that demand demonstrable high quality within their procurement process.
respond quicker to enquiries from export customers with complex contractual demands, which has provided TOMAL® with a clear advantage over its competitors.
"We regard LRQA as a catalyt for our improvement work; the LRQA staff know our business process very well which led to them identifying potential areas of improvement, that have resulted in a positive value to TOMAL® customers."
Anders Carlsson
Quality/technical manager, TOMAL