LRQA Certifies National Bank of Abu Dhabi

LRQA has certified two units of the National Bank of Abu Dhabi’s (NBAD).  The cash management services and reconciliation services departments were awarded ISO 9001 (quality) certification.  Khalaf Al Dhaheri, senior managing director and group COO, said: “Obtaining ISO certification requires departments to put in place a number of improvements to align to the standard which include formalising their processes and process performance measures, service standards and customer feedback mechanism which enable the departments to drive forward a higher level of client engagement and service delivery.”  Read more here.

2014-01 Nat Bank of Abu Dhabi Jan 14