Lloyds Register Quality Assurance - Improving performance, reducing risk

Documents and publications

• LRQA Corporate Brochure

  LRQA’s Business Assurance helps you manage your systems and risks to improve and protect the current and future performance of your organisation. Further, our risk based approach allows us to tailor the assessment according to the maturity of the clients systems.

• Atlas Copco Specialty Rental Division

  Case study covering Atlas Copco Specialty Rental Division being the first worldwide rental company to be awarded "triple certification" - three internationally recognised certificates.

• Fedex

  An article about Fedex's move towards gaining ISO 9001 certification, the quality management system standard.

• IBS Datafort

  This case study looks at how IBS Datafort achieved ISO 9001 and chose an Integrated Management Systems (IMS) approach to create clear competitive advantage.

• Sound Transit

  This case study looks at how in 2004 Sound Transit began a long-term initiative to develop an Environmental and Sustainability Management System (ESMS) designed specifically to meet the requirements of ISO 14001.

• TNT

  This case study follows TNT's journey through the certification process with LRQA and also looks at the key environmental issues facing the transport industry at the moment and what TNT are doing to tackle them.

• TOMAL®

  The case study shows that through implementing ISO 9001 Quality Management System certification, TOMAL have seen significant improvements to their business.

• Dubai Customs

  A case study covering Dubai Customs becoming the first (April 2008) Government organisation in the Middle East region to achieve ISO 10002 Standard for customer complaint systems, certified by LRQA.

• LRQA Complaint and Appeals process

  This documents highlights the complaint and appeals process within Lloyds Register Quality Assurance. October 2011.

• PDS

  PDS has grown whilst others have suffered and put their success down to being aided by having a robust management system in place which was assessed and certified by LRQA. They achieved ISO 9001 and also the Construction Products Directive.